NEHRA's Emerging HR Professionals: Organizational Conflict Resolution - HR’s Tightrope
Human Resource personnel wear a multitude of hats involving recruitment, workplace safety, employee relations, compensation administration and planning, labor law compliance and training. Imbued throughout, and perhaps most resource demanding, is workplace conflict management: where HR walks the tightrope between safeguarding the workplace, as well as the employer, while ensuring employees have a legally compliant, safe work environment that does not interfere with their ability to carry out their duties.
This presentation will cover principles and practices in performing the function of organizational conflict management. It will, as well, confront the tightrope HR walks in providing such function: balancing disputants' concerns and needs, addressing confidentiality and its bounds, recognizing conflicts of interest, and realizing when the function of conflict resolution may lie outside the office’s role. The presentation will also address areas in which HR is particularly challenged by misconceptions over its purpose, employee expectations, and the office's own limitations, and offer clarity and insight to engender confidence in handling or directing matters so as to achieve apt resolution.
Attorney, Mediator, Trainer & Investigator at Joseph Mediation
Ms. Joseph is an attorney with nearly 30 years of employment law experience. Her career has involved handling complex employment litigation for both plaintiffs and defendants, developing and managing a state-lauded mediation program for the Massachusetts Commission Against Discrimination (2000-2015), and providing litigation support. Since 1999 she has served more than 2,000 cases as a mediator, evaluator, facilitator or conflict resolution consultant in this field. As well, she is an MCAD Certified Discrimination Prevention Trainer and a Workplace Investigator. It is this breadth of practice and experience which enhances Ms. Joseph’s efficacy in helping parties achieve conflict resolution and finality.
- Harvard Law School Program on Instruction, Mediation, Cambridge, MA
- Harvard Law School Program on Instruction, Negotiation, Cambridge, MA
- Advanced Transformative Mediation, Boston, MA
- Basic Mediation Training, Boston, MA
- MCAD Certified Trainer, Boston, MA
Licensed: Massachusetts, California, Washington, DC, Colorado
For more information:
- Website: www.JosephMediation.com
- Linked In: www.linkedin.com/josephmediation
- Email: Joseph@JosephMediation.com
- Phone: (617) 737-0800 or (508) 799-2099
• Blog: bostonmediator1.tumblr.com
• Twitter: twitter.com/BostonMediator1